This Agreement is a public offer and defines the conditions for the use of materials, services and services posted on the Seller’s website on the Internet by visitors and users of this website.
1. Terms used in this Agreement
1.1. Buyer (User) – an Internet user who has accepted the terms of this Agreement, who has registered on the Seller’s Website.
1.2. Site Administration (Seller) — ProfMedGroup Limited Liability Company, TIN/KPP 7717799816/771701001, PSRN 5147746333851, Legal address 129626, Moscow, st. Malomoskovskaya, 22, bldg. 1, Actual address 129626, Moscow, st. Malomoskovskaya, 22, bldg.
1.3. Content – goods, preparations, useful articles (including illustrations, etc.) presented on the Internet in various formats, posted on the Seller’s Website, available to Users through the Seller’s Website and (or) Mobile Applications.
1.4. Order – the User’s application for the purchase of Goods from the Site’s catalog, executed through an electronic form on the Site (hereinafter referred to as the “Basket”) by the User and / or by phone through an employee. Confirmation of the fact of placing an Order is the assignment of a unique identification number to it.
When placing an Order, the Client specifies the following information:
– Last name, first name of the Buyer or Recipient of the Order;
– Delivery address of the Order;
– Contact number.
– Delivery method.
1.5. The Seller’s website (Site) is an information resource on the Internet owned by the Seller, located on one of the following domains:
1.6. Agreement – this User Agreement governing the relationship between ProfMedGroup LLC and the User throughout the entire period of provision of the Services and the User’s access to the personalized services of the Site.
1.Subject of the Agreement
2.1. The Seller provides the Buyer with the opportunity to acquire on a paid basis:
– drugs, devices and professional cosmetics presented in the Seller’s catalog
2.2. By pressing the appropriate button, the User confirms that he accepts the terms of this Agreement, as well as the Privacy Policy of the Site.
The Buyer also agrees to the Agreement by giving consent to the operator when placing an Order by phone.
1.Obligations of the parties
3.1. Responsibilities of the Seller:
3.1.1. Deliver the Drugs to the Buyer on the terms specified in this Agreement.
3.1.2. Do not disclose to third parties the Buyer’s email address, as well as other information received from the Buyer during registration, unless otherwise required in order to fulfill contractual obligations to the Buyer.
3.2. Buyer Responsibilities:
3.2.1. Register on the Seller’s Website.
3.2.2. When registering, follow the Seller’s instructions on the registration procedure posted on the Seller’s Website.
3.2.3. Make payment for the Works in accordance with clause 4 of the Agreement.
3.2.4. The user agrees not to take actions and not to leave comments and entries that may be considered as violating Russian law or international law, including in the field of intellectual property, copyright and / or related rights, generally accepted norms of morality and ethics, as well as any actions, that lead or may lead to disruption of the normal operation of the Site and Site services.
3.2.6. The buyer does not have the right:
– transfer or distribute the Preparations to third parties, either in full or in part;
The buyer is warned that the violation of clause 3.2.6. The agreement is a violation of copyright law and entails the imposition of liability under the current legislation of the Russian Federation, as well as international law.
3.2.7. The use of the materials of the Site without the consent of the copyright holders is not allowed. All textual information and graphic images posted on the Site are the property of the Seller and its counterparties.
3.2.8. When citing materials from the Site, including copyrighted works, a link to the Site is required.
1. The order of acquisition of the Work
4.1. To make a purchase from the Seller, you must register on the Site in the prescribed manner. Registration on the Site is carried out using a personal e-mail required for authorization.
4.2. In the event that any data previously provided by the Buyer and necessary for the proper fulfillment by the Seller of obligations for the sale and delivery of the Drugs changes, the Buyer undertakes to immediately notify the Seller of this by sending a corresponding letter to the Customer Support Service at
4.3. The Seller is not responsible for non-fulfillment and/or improper fulfillment of obligations for the sale and/or delivery of the Drugs to the Buyer if the specified violation is associated with the provision of false and/or invalid data about the Buyer, as well as the Buyer’s failure to comply with the terms of this Agreement.
4.4.The Seller makes reasonable efforts to ensure that the appearance, packaging and characteristics of the Preparations correspond to the descriptions given in the catalog on the Site. At the same time, the Seller informs you that the actual appearance and packaging of the Drugs may differ from the descriptions contained on the Site if changes are made to the Drugs directly by the manufacturer.
4.5. The drugs presented in the catalog on the Site have all the necessary certificates and fully comply with the requirements of the legislation of the Russian Federation and Ukraine, which can be found by contacting the Site’s customer support service at
4.6. The price and availability of the Drugs changes on the Site around the clock without prior notice and are indicated in the individual status and detailed card of the Drugs displayed in the catalog on the Site.
4.7. It is allowed to change the composition of the Order before it is processed by an employee of the operator service in agreement with the Buyer by phone. If it is impossible to contact the Buyer within 7 calendar days from the date of placing the Order, the Order may be canceled by the Seller unilaterally.
4.8. The site accepts payment for Drugs in Russian rubles in accordance with the current legislation of the Russian Federation and in hryvnia in accordance with the legislation of Ukraine
4.9. You can direct all questions related to the purchase of Drugs from the catalog on the Site to the Customer Support Service at
4.10. Conditions for providing discounts for the purchase of goods
4.10.1. Promotional discount – has a different denomination and is valid for a certain time.
4.10.2. A promo code is an individual discount for a user that a client can receive from a company employee or partner.
4.10.3. The total discount, taking into account all types of discounts, should not exceed 50% of the initial price.
4.11. Terms of payment for Drugs by individuals
4.11.1. An individual can purchase Drugs on the Site by paying for it in the following ways:
— cash,
— by credit card,
– electronic money.
4.11.2. Paying for Drugs in cash
Payment for the Drugs in cash is allowed in case of courier delivery or delivery to a pickup point. The list of cities where the Seller’s delivery service operates is contained in the “Delivery” section.
Payment in cash is made upon receipt of the Drug.
4.11.3. Payment for the Drug by credit card
Payment for Drugs can be made using the following debit and credit cards: Visa, Visa Electron, MasterCard, Maestro.
4.11.4. Payment for Drugs by electronic money
Payment for the Drugs can be made using the payment systems Yandex.Money, WebMoney and Visa QIWI Wallet Wallet.
Detailed information on the procedure for making payments is available on the websites of Yandex.Money, WebMoney, QIWI Wallet.
4.12. In the case of payment by electronic money and/or credit card, the confirmation of the Order is carried out after the receipt of funds to the Seller’s settlement account.
4.13. When the Products are transferred to the Buyer, a cash receipt is issued. A cash receipt may be issued by the Seller’s banking agent acting on the basis of a bank agency agreement.
4.14. Terms of payment for Drugs by legal entities
4.14.1. The supply of Preparations to legal entities is carried out exclusively on the terms of wholesale.
4.14.2. The acquisition of the Preparations by legal entities is carried out by concluding a supply agreement.
4.14.3. Payment for the Drugs is carried out by non-cash transfer of funds to the bank details of the Seller.
4.14.4. To conclude a supply agreement, please contact or call +7 (499) 553-77-01
4.14.5. Clause 3.2.4 of this Agreement does not apply to a supply contract with a legal entity. Also, the supply agreement may contain other provisions that differ from those described in this Agreement.
1.About the delivery of goods
5.1. General provisions
5.1.1. The Seller delivers the Products in the following ways:
— courier delivery to the Buyer,
— export of the Drugs by the Buyer at the pickup point.
The buyer has the right to choose any of the specified delivery methods.
5.1.2. In the event that the Buyer refuses to receive the Drugs, the cost of the Drugs paid by the Buyer shall be returned to the Buyer minus the cost of delivering the Drugs. The specified amount is paid to the Buyer no later than within 10 calendar days from the date the Buyer submits the relevant request, indicating the method of refund to the Customer Support Service at Payment is considered made from the moment the funds are debited from the Seller’s account.
5.1.3. All information about the terms and conditions of delivery of the Goods is set out in the “Delivery” section.
5.1.4. All questions related to the terms and conditions of delivery of the Goods, the Buyer can send to the Customer Support Service of the Site at
5.2. Term and and the terms of delivery of the Drugs by the delivery service
5.2.1. The terms of delivery of the Drugs to the Buyer by using courier delivery are from 2 business days from the moment the order is placed on the website.
5.2.2. In case of delivery of the Drugs from self-delivery points, the Buyer undertakes to receive the Drugs at the self-delivery point within 7 calendar days from the date of notification of the Buyer about the readiness of the Drugs for transfer to the Buyer. The specified period may be extended at the request of the Buyer for a period not exceeding 7 calendar days.
5.2.3. Upon receipt of the Drugs, the Buyer checks the range, quantity, quality and cost of all the Drugs included in the Order. After receiving the Drugs, the Buyer’s claims regarding the assortment, quantity, quality (excluding hidden defects) and the cost of the Drugs are not accepted.
1.About the return and exchange of drugs
6.1. General provisions
6.1.1. The return or exchange of the Drugs, as well as the refund is carried out at the pick-up point at the place where the Drugs were received, in accordance with the procedure and terms specified in this section of the Agreement.
6.1.2. Return or exchange of Drugs outside of Moscow and the Moscow region and Kyiv and the Kiev region, which carry out only courier delivery, is carried out by a courier service. More detailed information about the terms of delivery to certain regions of Russia and Ukraine can be found in the “Delivery” section.
6.1.3. To return or exchange Drugs, you must send a corresponding request to the Customer Support Service at The application is considered by the Seller within 7 calendar days from the date of its receipt.
6.1.4. When paying for the Drugs in cash, the refund is made in cash at the pick-up point at the place where the Drugs were received upon presentation of a passport and the returned Drug. When paying for the Drugs by other forms of payment, the refund is carried out by non-cash transfer of funds to the bank details of the Seller.
6.1.5. The difference between the actual design elements of the Drug, including, but not limited to color, shape, from those stated in the description on the Site, does not affect its quality and is not a violation of the terms of the Agreement, cannot serve as grounds for returning the Drug to the Seller.
6.1.6. All questions regarding the return or exchange of Drugs are directed to the Customer Support Service at
6.2. Return of good quality goods
6.2.1. The buyer has the right to return the Goods of good quality within 7 calendar days, not counting the day of transfer of the Goods to you, if its presentation, consumer properties, as well as documents confirming the fact and conditions of purchase of this Goods on the Site are preserved.
6.2.2. Refunds for Goods of good quality, excluding the costs of the Site for the delivery of the Goods, will be made no later than 10 calendar days from the date of your contact with the Customer Support Service at
6.3. Return or exchange of goods of inadequate quality
6.3.1. Claims for quality are accepted in the following order:
6.3.2. Claims for defects, other inconsistencies of the Drugs that are not hidden and can be discovered when the Drugs are transferred to the Buyer — are accepted by the Seller upon transfer of the Drugs to the Buyer;
6.3.3. A hidden manufacturing defect is the absence of necessary elements, as well as the presence of unnecessary unnecessary components that may lead to harm, inconvenience or difficulty in using the product.
1. Responsibility of the parties. Limitation of Seller’s Liability
7.1. The Buyer assumes full responsibility and risks associated with the use of the Preparations.
7.2. The Buyer is fully responsible for the use by third parties of the information transmitted by the Seller to the email address specified by the Buyer during registration.
7.3. The Seller is not responsible for any expenses of the Buyer or direct or indirect damage that may be caused to the Buyer as a result of the use of the Preparations.
7.4. The Seller is not responsible for the quality of access to the Drugs via the Internet.
7.5. The Seller shall not be liable for direct or indirect damage suffered by the Buyer as a result of data transmission errors, software and/or hardware failures/defects, data loss or damage, data processing or display errors, data transmission delays and other failures that occurred through no fault of the Seller.
7.6. The Seller’s website and all related services are provided on an “as is” basis, without any express or implied warranties that the specified Website and (or) services may or may not be suitable for specific purposes of use.
7.7. The Seller is not responsible for the inability to use the Site, and (or) related services by the User for any reason, including, but not limited to: errors, omissions, interruptions, failure

defect, delay in processing or transmission of data, disruption of communication lines, malfunction of equipment, any technical failures or other problems of any telephone networks or services, computer systems, servers or providers, computer or telephone equipment, software, failure to fulfill the obligations of suppliers of technical or other services, theft, destruction or unauthorized access to User materials posted on the Site or in any other place, etc.
7.8. Under no circumstances shall the Seller be liable for any expenses of the User or direct or indirect damage, including lost profits or lost data, damage to honor, dignity or business reputation that may be caused to the User as a result of using the Site, and (or) related services.
7.9. The Seller is not responsible for visiting and using external resources, links to which may be contained on the Site.
7.10. The Site Administration is not responsible and has no direct or indirect obligations to the User in connection with any possible or incurred losses or losses associated with any content of the Site, goods or services available on or obtained through external sites or resources or other contacts of the User, in which he entered using the information posted on the Site or links to external resources.
7.11 The User agrees that the Site Administration does not bear any responsibility and does not have any obligations in connection with advertising that may be placed on the Site.
1.Term of the Agreement
8.1. The Agreement comes into force from the moment the Buyer registers on the Site and is valid until the Parties fully fulfill their obligations.
1. Force majeure circumstances
9.1. The parties are released from liability for partial or complete failure to fulfill obligations under this Agreement in the event that such failure was a direct result of force majeure circumstances (force majeure) that arose after joining the Agreement, as a result of extraordinary events, namely: fire, flood , hurricane and earthquake or the imposition of restrictions by public authorities on the activities of any of the Parties, and if these circumstances the Parties could neither foresee nor prevent by reasonable measures.
1.Other terms
10.1. In the event that any provision or any part of a provision of the Agreement is declared invalid or unenforceable, the remaining provisions and parts of the provisions of the Agreement shall remain in full force and effect.
10.2. All Annexes to this Agreement are its integral part: Privacy Policy and Terms of Delivery.
10.3. In all other respects, the Parties agreed to be guided by the current legislation of the Russian Federation and Ukraine.
10.4. The Seller has the right to amend the Agreement with the obligatory posting of the relevant information on the Seller’s Website.
10.5. For any questions that arise, the Buyer has the right to contact the Seller’s Support Service at the email address:
10.6. The Seller has the right to unilaterally change the terms of this Agreement at any time. Such changes come into force from the moment the new version of the Agreement is posted on the website. If the User does not agree with the changes made, he is obliged to refuse access to the Site, stop using the materials and services of the Site.
10.7. By registering on the Site, the User agrees to receive messages after the purchase – about the payment made and about the contents of the order.
10.8. By registering on the Site, the User agrees to receive informational messages about news, events, gifts and other messages from the Site Administration to the e-mail address specified during registration.
1.Dispute resolution
11.1. Disputes and disagreements that may arise under this Agreement are resolved by observing the pre-trial (claim) procedure. The term for consideration of a claim is 7 (seven) calendar days from the date of its receipt.
11.2. If the Parties do not come to an agreement, these disputes and disagreements are resolved in court in accordance with the current legislation of the Russian Federation / or Ukraine.

Last modified date: 08/07/2018.